Refund and Returns Policy

Cobb Arms (“CA,” “we,” “our,” or “us”) is committed to safe, compliant, and fair business practices. These policies apply to purchases made in-store and at CobbArms.com unless a product page, invoice, or written agreement states otherwise.

Quick Reference One-Pager

This summary is for quick clarity on the sales floor and at the top of the full policy. The full policy controls if there is any conflict.

• Returns on non-regulated goods: 30 days. Must be unused, resalable, in original packaging with all parts. Receipt = refund or exchange. Gift receipt = store credit or exchange. No receipt = we try to verify; if not, lowest price in last 90 days as store credit. Photo ID required for returns without a receipt.

• Final sales: New firearms, ammunition and reloading components, special orders, consignment items, used optics/electronics, and marked clearance/as-is items.

• Certified Used Guns: 7-day functional guarantee tied to our 32-point checklist and gunsmith verification. If a verified defect exists, we may repair, exchange, or issue store credit.

• Transfers: Background checks and eligibility apply. Transfer fees are non-refundable. Pick up within 30 days to avoid storage fees; after 60 days we may return to sender or treat as abandoned as allowed by law. If denied, you cover return shipping and any seller restocking. No straw purchases.

• Shipping: Firearms ship to FFLs only. Ammunition ships ground with adult signature. Shipping/handling and insurance are non-refundable. Refused or undeliverable shipments may incur fees.

• Safety: Bring firearms unloaded and cased; tell us before unholstering. Unsafe handling may result in refusal of service.

1) Definitions

Firearm: Any item classified as a firearm under federal or state law.
NFA item: Any item regulated under the National Firearms Act.
Regulated goods: Firearms, frames/receivers, suppressors, actions/bolts, ammunition, propellants, primers, binary/explosive targets, and reloading components.
Certified Used Gun: A used firearm that passed visual inspection/function check.

2) General Return Policy (non‑regulated goods)

You may return eligible, non‑regulated goods within (30) days of purchase for a refund to the original form of payment, store credit, or exchange, subject to the conditions below.

2.1 Condition requirements
• Items must be unused, resalable, in original packaging, with all manuals, parts, and accessories.
• Apparel must be unworn with tags attached.
• Electronics and optics must include all accessories and show no mounting marks.
• Opened hygiene items, ear pro foam tips, and cut/measured goods are not returnable.

2.2 Proof of purchase
• With original receipt: refund, store credit, or exchange.
• With gift receipt: store credit or exchange.
• No receipt: we will attempt to verify purchases made by card. If verified, refund to the original tender or exchange. If unverified, store credit for the item’s lowest price in the last 90 days or exchange. Valid government‑issued photo ID is required for returns without a receipt.

2.3 Refund method and timing
• Refunds post to the original payment method. Cash refunds over $100 may be issued by mailed check within 10 business days.
• Shipping, handling, assembly, and service fees are non‑refundable unless we made an error.
• Restocking fees may apply to opened items, capped at twenty percent (20%).

3) Online Orders: Returns & RMAs

3.1 Return to store
• Your packing slip is your receipt. If missing, we can help locate it.
• Refunds exclude original shipping, handling, and optional insurance unless we made an error.
• Items picked up in store are not eligible for mail‑in return.

3.2 Return by parcel carrier/mail
• An RMA number is required. Contact Customer Care for an RMA before shipping a return.
• Returns without an RMA may be refused.
• You are responsible for return shipping risk and cost. We recommend insured, trackable service.
• Refunds issue after inspection. Items that arrive used, damaged, or incomplete may be denied or restocked.

4) Fraud Prevention

We monitor returns to prevent abuse. We may limit or refuse returns, deactivate store credits or gift cards obtained through fraud, and take reasonable steps to enforce these policies and applicable law.

5) Exceptions and Final Sales

Unless we state otherwise in writing, the items below are final sale. If a product is defective, warranty remedies apply through the manufacturer, as noted.

5.1 Special orders
• Special order deposits are non‑refundable. Special order sales are final once the order is placed with the vendor.

5.2 New firearms
• All new firearm sales are final. For damage or defects, contact the manufacturer for warranty service. We can assist with contact information or shipment.

5.3 Certified Used Guns and other used firearms
• Certified Used Guns include a 7‑day functional guarantee from the date of pickup or delivery to your FFL. If our gunsmith verifies a mechanical defect not disclosed on the service tag, we will repair, exchange, or issue store credit at our option. The firearm must be returned in the condition sold, without modifications or abuse, and unfired beyond basic function testing.
• All other used firearms are final sale. At our discretion, we may consider a return or trade under Section 2.

5.4 Optics, illumination devices, and electronics
• Used optics, illumination devices, and electronic sights are final sale.
• New optics and electronics that show mounting marks or user‑induced damage may be denied for return or subject to a restocking fee.

5.5 Ammunition and reloading components
• Ammunition, primers, propellants, binary/explosive targets, lead/brass/bullets, and similar components are final sale. For defects, contact the manufacturer.

5.6 Consignment sales
• Consignment items are final sale.

5.7 Clearance/“as‑is” items
• Marked clearance and “as‑is” items are final sale.

6) Firearm Transfers, Background Checks, and Denials

6.1 Transfers and eligibility
• We transfer firearms only to the person named on the 4473 with valid government photo ID and any additional documents required by law.
• Background checks and waiting periods apply as required. If you present an alternate qualifying permit recognized by law, we may, at our discretion, process without a NICS call. We may always require a NICS check.
• Straw purchases are prohibited. We may refuse any sale or transfer that appears unlawful or unsafe.

6.2 Transfer fees and storage
• Transfer fees are due on arrival and are non‑refundable.
• We will notify you when a transfer arrives. Please pick up within 30 calendar days. After 30 days, storage fees may accrue. After 60 days without pickup or written arrangement, we may return the firearm to sender or treat it as abandoned under applicable law. Associated shipping and handling are the customer’s responsibility.

6.3 Denied, delayed, or cancelled transfers
• If a background check is denied, the firearm cannot be transferred. You are responsible for return shipping to the seller and any applicable restocking fees. Fees we incurred (transfer, background check, shipping) are non‑refundable.
• If a background check is delayed, we will hold the firearm until an approve or proceed response, or until the applicable proceed date, consistent with law and our internal policy.
• If you cancel after the item has shipped to us, you are responsible for all shipping and any seller restocking fees.

7) Ordering, Fulfillment, Shipping, and Risk of Loss

7.1 Order verification
• Orders may be reviewed for fraud prevention. We may cancel orders that do not pass verification and will promptly refund the payment.

7.2 Fulfillment timing
• Most orders ship within 3 to 10 business days from in‑store inventory or distributor warehouses. Backorders and preorders ship when available. Estimated dates are not guarantees.

7.3 Firearm shipments
• We ship firearms only to valid FFLs. We may contact and verify the receiving FFL prior to shipment. The buyer is encouraged to contact the receiving FFL before purchase to confirm acceptance, fees, and any local restrictions.
• Title and risk of loss pass to you upon delivery to the carrier for shipments to your designated FFL. Inspect at pickup; discrepancies must be reported before transfer.

7.4 Ammunition and hazardous materials
• Ammunition ships ground service to eligible locations, adult signature required. Hazardous materials fees may apply. We do not ship ammunition to P.O. boxes or restricted addresses.
• You are responsible for complying with all laws in your jurisdiction.

7.5 Shipping charges and refused deliveries
• Shipping, handling, and insurance are non‑refundable once an order has shipped.
• Refused or undeliverable shipments may incur return shipping and restocking fees.

8) NFA Services and Legal Disclaimers

• We currently don’t handle NFA items, but plan to in the near future.

9) Gift Cards

• Gift cards are redeemable for merchandise and in‑store services at CA locations and for merchandise at CobbArms.com.
• Gift cards are not redeemable for cash or credit except where required by law. If a card is used for an in‑person purchase in Texas and the remaining balance after that purchase is less than $2.50, the customer may request cash back for that remaining balance.
• Lost, stolen, or altered cards will not be replaced.
• Unused gift cards may be returned for a refund of the purchase price with a valid receipt and government photo ID.

10) Layaway

Talk with an associate to arrange layaway. 

11) Warranties, Repairs, and Gunsmithing

• Manufacturer warranties: For new items, warranty terms are provided by the manufacturer. Contact the manufacturer for warranty claims. We can assist with information or shipment at your request.
• Gunsmithing services: Work orders describe the requested work. Test firing may be performed when needed. We warrant our labor for thirty (30) days from pickup. Wear, misuse, or third‑party modifications void this warranty.
• Optic mounting and zeroing: Mounting includes torque to spec and bore sight where applicable. Zeroing is not guaranteed without a live‑fire service package.

12) Privacy, Security, and Surveillance

• Checkout security: Our website uses industry‑standard Transport Layer Security (TLS) to encrypt data during checkout.
• ID and recordkeeping: We may scan or record identification as allowed by law for age verification, firearm transfers, and fraud prevention.
• Cameras: Our premises use video surveillance for safety and loss prevention.

13) Compliance and Export Controls

• We comply with federal, state, and local laws. Export of firearms, parts, optics, and certain accessories may be restricted by U.S. law. We do not export and do not ship to freight forwarders for export.
• Orders that appear to facilitate unlawful export or prohibited end‑use will be cancelled.

14) Pricing, Errors, and Omissions

• We strive for accuracy but do not guarantee that titles, descriptions, pictures, or prices are error‑free.
• We may cancel orders with errors in description or price and will not charge your card or will promptly refund amounts paid.

15) Safety and In‑Store Firearm Handling

• For gunsmithing or inspection, all firearms must be unloaded and cased. Notify a team member before unholstering.
• We may refuse service to anyone handling firearms in an unsafe manner.

16) Limitation of Liability (to the extent permitted by law)

• Except where prohibited, our liability for any claim arising out of a purchase is limited to the amount you paid for the item or service. We are not liable for incidental or consequential damages.

17) Governing Law, Venue, and Dispute Resolution

• Governing law: The laws of the State of Texas apply without regard to conflict-of-laws rules.
• Venue: For any court proceeding permitted under this Section, venue is Harris County, Texas.
• Informal resolution: Before filing a claim, the parties will try to resolve disputes in good faith. Send a written notice describing the dispute, your contact information, and your requested resolution to Randy@cobbarms.com. We will respond within a reasonable time.

• Mutual arbitration agreement: Except for small-claims court actions, the parties agree to resolve any dispute, claim, or controversy arising out of or relating to a purchase, service, event, or these policies by binding arbitration before the American Arbitration Association under its applicable rules. The arbitrator may award individual relief permitted by law.
– Location and law: The seat and hearings will be in Harris County, Texas, and Texas law will apply.
– No class or representative actions: Claims must be brought in an individual capacity, not as a class member, private attorney general, or representative. The arbitrator may not consolidate claims without all parties’ consent.
– Small-claims option: Either party may bring eligible claims in small-claims court in Harris County, Texas, instead of arbitration.
– Opt-out: You can opt out of this arbitration agreement within 30 days of your first purchase after the effective date by emailing Randy@cobbarms.com with your name, contact information, and a statement that you opt out of arbitration. Opting out does not affect other provisions of these policies.

18) Changes to These Policies

We may update these policies at any time. The effective date at the top reflects the most recent update. Material changes affecting existing orders will be honored as of the order date.

19) Contact

Customer Care: 281.850.7235
Randy@cobbarms.com
CobbArms.com